Harbor 360 Hotel , Seward, Alaska
Harbor 360 Hotel
ProfileOverview
Our Harbor 360 Hotel Night Auditors will interact with guests in person, over the phone in addition to emails for advanced reservations or inquiries. This position is the face of the hotel and main point of contact for other departments; they will contact housekeeping or maintenance staff when guests report issues or concerns. You will be expected to provide information on the hotel itself, as well as our sister company Major Marine Tours. Night Auditors will interact with guests in a friendly, helpful manner in all aspects. It is encouraged that you get to know the area as many guests appreciate our agents sharing more information like scenic landmarks, hiking recommendations, dinner recommendations, etc. Other duties will be assigned by Management as needed.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
1. Customer service - Knowledge of principles & processes for providing exceptional customer service.
2. Communication - Professional use of multiple methods of communicating effectively in-person, over the telephone, & email.
3. Flexibility - Having a positive teamwork mentality. Assisting other departments when needed.
4. Active listening - Full attention to guests' needs, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
5. Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, Microsoft Excel, and POS systems.
6. Detail oriented - Ability to produce quality work in a face-paced environment.
Other Information:
Seasonal & Full-Time positions available.
Pay structure: DOE
Opportunities for full-time status and benefits after 6 months of continued employment.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
1. Customer service - Knowledge of principles & processes for providing exceptional customer service.
2. Communication - Professional use of multiple methods of communicating effectively in-person, over the telephone, & email.
3. Flexibility - Having a positive teamwork mentality. Assisting other departments when needed.
4. Active listening - Full attention to guests' needs, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
5. Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, Microsoft Excel, and POS systems.
6. Detail oriented - Ability to produce quality work in a face-paced environment.
Other Information:
Seasonal & Full-Time positions available.
Pay structure: DOE
Opportunities for full-time status and benefits after 6 months of continued employment.
Employee Experience
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The Perfect Fit
Here at the Harbor 360 Hotel, between hotel guests and customers cruising with Major Marine Tours you will interact with hundreds of people a day! Ideal candidate should enjoy working and helping people. Must be someone who thrives working in a fast paced environment. Crucial to keep a positive attitude in the workplace, be a team player, & keep an open mind to trying/learning new things!
Perks & Housing
Job Perks
All Harbor 360 Employees also have access to be able to take free Major Marine Cruises in the Kenai Fjords National Park! Sometimes we partner with local adventure companies to promote activities in the area! This will either be complimentary or heavily discounted. Not to mention the close proximity to tons of free outdoor activities! There are many hiking trails that are easily accessible without needing additional transportation.
Housing Options
Housing options are available for employees. Housing is limited so its first come first serve! Employee housing is $15.00 a day (deducted from Biweekly Pay).
Meal Plan
No.
Things To Do In The Area
There is a huge range of activities to do in Seward, Alaska! From enjoying a nice cup of coffee in a quaint coffee shop, to deep sea fishing there is something for everyone! Outdoor activities includes hiking, kayaking, ocean excursions, dog sledding, canoeing, ziplining, snowmobiling, horseback riding, ice climbing, fishing, wildlife viewing, helicopter/plane sight seeing tours, camping, and gold panning. That's just the tip of the iceberg!
RV / CamperVan Space
Off site RV & CamperVan options are available, just ask for more details!
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