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Chief Operating Officer

Alaska X

Skagway, Alaska

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Year Round

Seasons For Hire


Payment Schedule


Employee Housing


Job Type

23 Years Old

Minimum Age

2 years

Minimum Experience

Job Description

Alaska X is a growing company, and we’re seeking someone to be the right-hand person to our CEO. We’re searching for a Chief Operating Officer (COO) who has excellent leadership skills, with steadfast resolve and personal integrity. Understanding of advanced business planning and regulatory issues. Ability to diagnose problems quickly and foresee potential issues. The ability to approach business from a creative point of view. The COO will lead our team of high-performing professionals to be efficient, productive, and effective. The ideal candidate has extensive experience within our tourism and cruise ship industry, preferably having worked their way up to an executive role. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry.

Alaska X - COO – Chain of Command

At Alaska X the Chief Operating Officer will act as the executor, who oversees the implementation of company strategies created by senior management and who has the responsibility of delivering results on a day-to-day basis. Robert Murphy is our CEO and is at the top of the chain of command, with the COO second in command, reporting to the CEO Robert Murphy.

Responsibilities and Objectives

Our COO will collaborate with the CEO in setting and driving organizational vision, operations strategy to ensure our guest and employees, animals experience the “E.X.C.U.R.S.I.O.N of a lifetime” and making sure this experience is extended to non-employees our staff member’s encounter. Responsible for the safety of our guests, employees, and animals. Resolve employee conflict or situations that may arise. Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning. Oversee Alaska X operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. Manages the managers and the day-day operations of each department. Ensures employees adhere to company polices and procedures. Responsible for the training and development of managers and of operations staff. Responsible for both guest and staff relations. Adheres to the company’s policy regarding the treatment of its animals.

Safety and Risk Management Role

Maintain responsibility for developing, implementing, and monitoring safety procedures in compliance with local, state, and federal rules and regulations, including Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT) and United States Coast Guard (USCG). Understand any/ all potential safety hazards present; take steps to reduce/mitigate any potential safety hazards. Evaluate practices, procedures, and facilities to access risk. Monitor the effectiveness of techniques and make changes as required. Maintain responsibility for the direction and management of various levels of assigned personnel using both professional and supervisory discretion and independent judgement. Handle employee discipline issues, discussing job performance problems with employees, identifying causes and concerns, and working to resolve them. Receive and investigate any incident reports and other information regarding occurrences; analyze and investigate serious safety events, including processing claims and complying with the company’s service standards, policies, and procedures. Ensure staff training by directing and participating in the development of new programs, and ensuring corrective action follow-ups are completed. Conducts hazard assessments, drills, and routine inspections. Ensure that inspection of company equipment is happening as directed.

Physical Aspects of the Job

Must be able to lift and carry a 40lb bag for a distance of 200 feet. Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items. Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling.

WAGE: Please contact HOP@AlaskaX.com for more information, wage will depend on experience

Positions to Fill

1 opening

International Applicants Accepted?


Primary Certification

Business Communication, First Aid / CPR