Alaska Boat Captain

Job Description

Safely transports guests to and from Glacier Point. Gives a boat safety speech and ensures guest compliance. Responsible for the maintenance and cleanliness of the boat.

MAIN JOB RESPONSIBILITIES:
Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
Safely transports guests to and from Glacier Point while adhering to the timing of the tour (including before and after)
Provides guests with accurate, quality information throughout the duration of the excursion
Assures the safety of the guests by conducting a pre-trip inspection daily, driving at a safe rate of speed at all times, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times
Responsible for maintaining the cleanliness of the boat and fueling as needed
Assists in preforming maintenance tasks on the boat by immediately fixing boat problems (if possible) and reporting any issues Maintenance
Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to Glacier Point, radioing to the office when appropriate, communicating with the dock, etc.)
Transports supplies to and from Glacier Point as needed

ADDITIONAL JOB RESPONSIBILITIES:
Perform Boat Crew and Naturalist duties as assigned including assisting other Captains and providing narrated information to guests during their excursion
As assigned by management

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:
Adhering to all company policies
Striving to accomplish goals discussed with management during any evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Must possess the knowledge, skills, and abilities related to vessel operations.
Must be able to work on the water
Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests
Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations
Ability to memorize, recall, and present information and facts
Ability to make oral presentations that engage an audience
Ability to initiate interaction with guests
Ability to work well within diverse groups to achieve common goals
Ability to be detail-oriented and use good judgment when it comes to safety
Ability to work in a fast-paced work environment
Ability to assume and complete tasks without direction and with little supervision

QUALIFICATIONS:
Valid Captain's License with a minimum of a 50 ton rating
First Aid and CPR certification with the ability to obtain WFR or WAFA certification
Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:
All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.
Will be subject to noise, to include but not limited to, constant engine noise
Will be subject to dust, odors, and contact with water and/or other liquids
Will be subject to hazardous conditions (working with different machinery, etc.)

PHYSICAL ASPECTS OF THE JOB:
Must be able to lift and carry a 40lb weight for a distance of 200 feet
Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items
Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling
Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.