Guest Services Assistant (Kauri Cliffs Lodge)

Job Description

Do something different this summer and take a working holiday adventure at one of our luxury lodges; or elevate your hospitality career to the next level by gaining luxury hospitality experience with a member of the Relais & Chateaux network that will open doors for your career all around the world.

New Zealand's busy summer season (November 2023 – April 2024) is a great time to work and explore with guests from all over the world.

We have staff accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.



About us:

The regions where our lodges are located - Northland, Hawke's Bay and Queenstown - are filled with some of New Zealand’s most recognised visitor icons and attractions, as well as lesser travelled roads that are equally worth a visit. Enjoy diverse and stunning scenery with magnificent views, native bush, suspension bridges, waterfalls, beautiful streams, lakes, stunning beaches, estuaries, harbours, boardwalks, disused train corridors and tunnels. In addition, experience our amazing vineyards and adventure sports and ski fields. No matter what the season, New Zealand offers visitors action-packed adventure and unparalleled scenery that will no doubt impress!

The Lodge at Kauri Cliffs is located in the Bay of Islands, at the top of the North Island of New Zealand. Set on 6,000 acres of Pacific Coast-land, this luxury lodge is one of the most celebrated boutique resort hotels in the world. We currently have a fantastic opportunity for the right person to join our team.

Kauri Cliffs is a member of Relais & Chateaux, an exclusive collection of the finest hotels and restaurants in the world.



What you will do:

Our Guest Service team’s main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved! This role involves a variety of task around the lodge, including –

Assisting guest with luggage
Driving and cleaning cars; and
Generally helping out wherever needed.


What you will bring:

As well as your passion for service delivery and for luxury hospitality, you will have -

Previous experience in a customer service position
The ability to multi-task, prioritize and organize
A high level of attention to detail and exceptional organisational skills
Excellent communication skills
A full drivers licence
a good level of physical fitness.


What we offer:

We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport, is an advantage (but we also have a carpooling scheme). You will also need to be a New Zealand/Australian citizen or resident or have a current valid New Zealand work visa to apply.

If you wish to apply for this role and have the attributes above, we'd love to hear from you.

Applications close 26 May 2023.