Repair Technician

Job Description

Summary of Job Purpose
A Repair/Demo Shop Technician performs all technical duties inherent in the repair/demo shop as well as being instrumental as a sale associate. It is very important for this position to establish rapport with guests, provide accurate information, and promote product through successful sales. Technicians need to identify how individual products and services can improve guest’s experience. A candidate for this position is someone looking to grow in both skill and knowledge in this industry.

Job Duties and Responsibilities
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

Acknowledge customers quickly and courteously.
Determine customer equipment needs; fit equipment to skill level, proper mounting and binding adjusting, boot fitting, tuning and repairing customer equipment and demos according to established guidelines.
Resolve customer problems efficiently and tactfully.
Complete necessary documentation and paperwork neatly and accurately.
Comply with all area and industry procedures and regulations.
Be able to pass all certification requirements.
Maintain a tremendous level of organization and cleanliness; adhering to and accountable for the proper care, storage and safety procedures regarding the use of tools and equipment
Operate Point Of Sale system..
Sell all aspects of winter sports equipment.
Attend sales and training clinics.
Attend weekly safety meetings.
Shoveling snow after a storm, or maintaining the entrance of facilities.
Have a willingness to help out in other departments, particularly the Rental Center, as needed.
Maintain a helpful and friendly attitude at all times.

Job Qualifications
Working knowledge of products, prior retail and repair shop experience preferred.
Possess advanced skiing and riding skills.
Be courteous, efficient in work habits and maintain a tidy appearance.
Must have exceptional customer service skills.
Strong communication skills, both written and verbal.
Heavy and awkward lifting up to 50lbs
Applicants must be 18 or older.

Job Attitudes
Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
Support the Company’s policies and procedures.
Support the harmony and goodwill of the Company.
Be an effective team leader and motivator for the department.