Operations Manager

Job Description

Summary
This is a unique opportunity to work outdoors close to some of the country’s most popular national parks. As an Operations Manager, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Manager serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Manager would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Manager communicates goals and expectations to the team and assists where needed.

Competencies
Effective Communication
Inspiring Others
Decision Making
Adaptagility
Fostering Learning and Development
Initiative
Planning and Organizing
Key Responsibilities
Cross trained in multiple property departments
Think critically to respond and react quickly to ever changing situations on property
Deliver clear expectations to the team in all operational areas
Professional in all internal and external communications
Maintain a positive and open-minded attitude
Help and support guest and team member issues quickly and efficiently
Assist in interviews and hiring
Observe corrective action delivery to team members
Delegate tasks ensuring follow through and completion
Able to run the camp and work independently with minimal oversight
Find ways to streamline processes to maximize efficiency and resource use
Establish and maintain relationships with local businesses and communities
Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
Be growth oriented
Evaluate, develop, and report on NPS and eNPS action plans
Monitor financial performance to drive business decisions
Create synergy across property departments through strong leadership
Meet with team members to support their growth and development
Create positive work environment that is guest-focused
Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
Collaborate with other members of camp management and the corporate team
Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
Prioritize tasks effectively
Participate in camp level and company-wide meetings
Submit high quality work products in a timely manner
Respond to guest reviews in the established time period
Preferred Qualifications
High School (High school diploma) Diploma or GED (High school diploma) or applicable work experience
Experience in a supervisory position for at least 1 year, hospitality experience preferred, but not required
Must have a valid driver’s license
Competently perform duties in absence of GM and AGM
Demonstrated commitment to delivering high quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Communicate in a clear and professional way
Interact with a friendly, enthusiastic, positive attitude
Demonstrate sound judgement, follow direction, and take decisive appropriate action
Learn, embrace, and train team on company policies, practices, and procedures
Strong organizational skills to execute and prioritize multiple tasks
Able to influence and inspire teams
Ability to work independently and meet deadlines on assigned projects
Proficiency in Microsoft Office Suite and in HMS and POS systems
Participate in educational and training opportunities
Understanding of property management systems
Additional Information
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
Bend and stoop
Observe and respond to dangerous situations
Operate guest transport carts and/or property vehicle
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Under Canvas.


COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in the company’s health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas’s team member purchase plan.

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.