Guest Experience Coordinator

Job Description

Pay rate starting at $15/hr
Job Summary
As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes an option for housing.

Responsibilities
Assist other employees in the department with completion of duties
Demonstrate the stamina to work long hours in varying weather conditions
Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals
Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food and Beverage, Groups
Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner
Cultivate and share resources and leads with your supervisor for departmental growth
Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events and holiday themed activities)
Ensure all events and adventures are well attended and received
Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
Demonstrate accountability camp; diligence with all associated priorities
Contribute and assist teammates on-site to maintain high standards of camp operations
Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
Work efficiently to meet deadlines while maintaining high standards
Diligently communicate with supervisor on any pending priorities and immediate concerns


Competencies
Effective Communication

Adaptagility

Information Management

Business Needs Analysis

Training Others

Attention to Detail

Planning and Organizing



Education
Have obtained a High School (High school diploma) Diploma or GED


Working Conditions
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker
Able to stand and move for long periods of time


Preferred Qualifications
Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
Service-minded with passion for guest service experience
Genuine, outgoing, friendly, and dynamic
Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
Teamwork and adaptability


Additional Information
Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Training


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.