Group Sales Coordinator

Job Description

Summary of Job Purpose
Group Sales Coordinator & Reservation Specialist position requires a sales oriented candidate with the ability to lead sales, drive sales, and match guest needs with the appropriate product and service using sales software. This position coordinates all group sales, acting as a liaison between our groups and resort. This position also supports the front desk staff in their daily operations while maintaining a professional, positive and seamless guest and group experience. It is important for this position to make sure that the existing relationships with our guest and groups customer base is maintained and built upon. The successful candidate works closely with both Guest Services and the Front Desk staff to organize, prioritize and multitask in a fast paced, changing environment.

Job Duties and Responsibilities
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

Coordinate and schedule group visits. Provide accurate, updated group visit information to involved departments in a timely manner.
Gain new and maintain returning group sales skier visits through cold calling, email, marketing and relationship building.
Provide department managers with information each week, forecasting group business and project updates.
Correspond with group leaders and deliver appropriate group sales products and information.
Be the onsite point person to welcome and ensure groups are organized and ready for their day on the mountain
Organizing and collecting payment on group invoices in a timely manner, working with Accounting on a regular basis to make sure that invoices are up to date.
Support Guest Services and Front Desk department staff to accomplish established goals and objectives.
Promote a team-oriented culture and demonstrates a collaborative attitude both within the departments and companywide.
Process all sales transactions in-person, via phone/email and retrieval of web sales.
Answer and communicate guest inquiries in a prompt manner.
Answer and communicate all products and services in a timely manner.
Direct calls to appropriate departments and respond to confidential matters appropriately.
Support Front Desk in daily operations such as answering phones, emails and mail handling.
Assisting guests with reservations using sales software.
Responsible for balancing cash drawers at the close of each day.

Job Qualifications
Supervisory skills required
Knowledgeable of Dodge Ridge products and services
Intermediate computer skills including Microsoft Office/Google Forms
Possess the ability to read and write legibly and use good composition skills to complete written communication via email; strong verbal communication skills; basic mathematical skills
Possess problem solving skills and the ability to handle stress in a calm professional manner
Enjoys contact with the public and can direct all customer service situations to the appropriate department
Available to work flexible schedules including weekends and holidays
Ability to consistently deliver excellent customer service
Ability to answer calls professionally in a high call volume environment.
Ability to work both independently and in a team-oriented environment
Ability to work in a fast paced, task-oriented environment and maximize use of time
Excellent organizational skills
Courteous, friendly, and enthusiastic toward guests and other employees at all times

Job Attitudes
Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
Support the Company’s policies and procedures.
Support the harmony and goodwill of the Company.