Backcountry Stoke Manager

Job Description

Backcountry Stoke Managers manage and lead operations and customer experience at Campfire Red Mountain Pass. This role will be responsible for continuing, establishing, executing, and growing the operations & customer experience of Campfire Ranch Red Mountain Pass. Backcountry Stoke Managers will
work closely with the General Manager for Colorado to formulate and implement strategies to enhance the quality and consistency of our services, grow the business, and improve customers’ overall experience. This role will also help facilitate the brand’s growth, strategy, and direction as part of the operations team. Backcountry Stoke Managers will use their independent judgment and discretion to formulate and—in close collaboration with the General Manager for Colorado—implement new and improved policies, procedures, and strategies for enhancing our brand and improving operational efficiencies.

PRIMARY DUTIES AND RESPONSIBILITIES:
-Work closely with the General Manager for Colorado to lead and take ownership of all aspects of customer experience onsite at Campfire Ranch Red Mountain Pass (lodging, food service, rental gear & Adventure Concierge)
-Plan and lead onsite events, group experiences and adventure concierge bookings.
-Coordinate with the General Manager for Colorado to formulate effective, on-the-spot solutions to challenges facing Campfire Ranch Red Mountain Pass.
-Coordinate the company’s response to crisis situations, health risks, and safety issues at Campfire Ranch Red Mountain Pass by, among other things, interpreting and applying the company’s risk management procedures in a calm and professional manner, and providing direction to employees and customers.
-Work closely with the General Manager for Colorado to ensure Campfire Ranch Red Mountain Pass is complying with all applicable legal requirements and regulations, including laws and regulations regarding wage and hour compliance and workplace safety.
-Manage all relationships with vendors related to customer experience and operations by, among other things, preserving and growing relationships with existing vendors, building relationships with new vendors, executing contracts to purchase materials and services, and communicating regularly with vendors regarding the company’s expectations and needs.
-Incorporate and track customer insights, property maintenance tasks, and inventory to enhance the customer experience and promote the quality and consistency of our services.
-Gather insights from customers and coordinate with the operations team to develop and implement solutions to customer service challenges.
-Work closely with the General Manager for Colorado to come up with new strategies and approaches for advertising and marketing, and for promoting the company’s brand.
-Work autonomously to overcome obstacles presented by our unique business model.
-Represent the Campfire Ranch brand in a positive and welcoming manner at all times with customers, public, vendors & internal stakeholders.
-Uphold a work-hard, play-hard mentality alongside the entire Campfire Ranch team.
-Provide direction and insight to the operations team regarding customer experience and operations on a regular basis.
-Collaborate with the General Manager for Colorado to resolve personnel issues.
-Collaborate with the General Manager to manage finances and budgets for Campfire Ranch Red Mountain Pass.

WEEKLY TASKS INCLUDE:
-Manage guest stay fulfillment, including check-in, food service, customer experience and check out.
-Plan, provision, prepare and serve food for all guest stay meals.
-Promote exceptional guest customer service onsite, online and over the phone.
-Mitigate stay-to-stay property turnover between reservations.
-Perform provision and supply runs to neighboring towns as needed.
-Manage and oversee cleaning, upkeep and maintenance of the Campfire Ranch Red Mountain Pass property and equipment.
-Supervise the maintenance, organization, and restocking of all rental gear and merchandise inventory.
-Track linen inventory and conduct drop-offs and pick-ups with laundry service provider as needed.
-Conduct scheduled inventories of food supplies and ingredients.
-Manage relationships between Campfire Ranch Red Mountain Pass and its vendors.
-Execute contracts with vendors as needed.
-Monitoring and updating the Campspot CRM property management portal for Campfire Ranch Red Mountain Pass.
-Oversee and execute all renting of demo equipment and setup/strike of equipment as needed.
-Oversee and execute retail sales of gear and merchandise.
-Assist customers by helping them plan adventures with our local Adventure Concierge partners.
-Implement advertising and marketing initiatives by, among other things, capturing photo and video content for the Marketing Team as needed and coming up with new strategies to enhance brand visibility and recognition.
-Coordinate and lead on-site events, group experiences, and adventure concierge bookings.
-Monitor legal and regulatory compliance and coordinate with the General Manager for Colorado to resolve issues regarding the same.
-Work closely with the General Manager to manage Campfire Ranch Red Mountain Pass’s finances and budgets.
-Work closely with the General Manager to identify and resolve personnel issues.