Company Description

Vail, Colorado is one-of-a-kind. For skiers, it is a mountain without equal. As a mountain village, there is no other in America as charming, colorful and international. In the heart of Vail Village, The Sebastian – Vail, A Timbers Resort, captures the magic of this storied place like nowhere else, from the works of art in common areas to the exciting venues and amenities throughout. Our Beliefs, Mission and Values are the Foundation of the Work We Do on Behalf of our Staff, Owners and Guests Every Day. Mission Since 1999, our mission has remained the same: to create special places for families to return to time and time again so they can get back to what is most important... spending time with those you love. We are committed to creating memorable and fun experiences for our Owners and guests through passionate, attentive service. To make the ownership and the vacation experience more rewarding, Timbers Resorts has created a host of amenities and services that are the equal of its residences and resorts. Services that make travel effortless, partnerships with brands that enrich and invigorate, and most importantly, reciprocity among the resorts, so that Owners in one destination can discover and enjoy the entire Timbers Resorts portfolio. What we believe? We believe traveling luxuriously means always traveling effortlessly, and that no one should need a vacation after their vacation. We embrace the feeling of home and make sure that that feeling resonates within every piece of the experience. We believe • vacations bring us all closer together • the big dogs aren’t all on Wall Street • we’ve found the best places on earth • in endless summers • in taking the road less traveled • that sand need not be a trap, nor water a hazard • we’re never closer than when we’re on the ski lift • the only way to travel is effortlessly • we are known by the company we keep • variety is the spice of life Timbers Resorts Distinguishing Attributes • We are the stewards of the place. We are guardians of the culture of that place and bring to our Owners and guests experiences representative of the art, architecture, and people of that place. • Passion, humor and playfulness are at our core. We love what we do. Plain and simple. • Creative and artful design. Each destination is thoughtfully designed for the ultimate experience. We love things that are unexpected. We love local artists, local craftsman, and local ingredients. We are inspired by textures and the colors of life. • Gracious, welcoming, and proud service focused on family experiences. We pride ourselves on giving back the gift of time. We take care of everything so you can focus on what is most important, you, your family and your friends. • Uniquely rooted in place + local connectedness. We are a community on a similar mission. We believe in supporting the local communities where our properties are. We believe connections to the place, the land and the people are important. Our Core Values Our core values define the culture at Timbers Resorts. They are reflected in everything we do and every interaction we have. Our core values are always the framework from which we make all of our decisions. • Chin Up- Nose Down — At Timbers Resorts, the Chin-Up, Nose-Down philosophy was started by our Founder, David Burden. It is simple. We inspire our teams to be confident and proud of what they do and represent but to not be arrogant or pretentious as a reflection of that confidence. We practice humility and know that it takes an entire team to be successful. • Drive It Like You Stole It — pretty self-explanatory but we encourage the fast and furious, the pedal to the metal. Don’t hold back. Own it. Drive it. • Find Your Inner Passion — We believe to succeed and have a happy life, interest is not enough. You must find passion in what you do. Find a job you love and you’ll never have to work a day in your life. You can’t teach passion, but we always look for it. Passion is infectious and it is all of our responsibility to keep passion in our lives. “People with Passion can change the world for the better,” Steve Jobs. • Stellar Service means Value — The key to loyalty is STELLAR SERVICE. We are all about welcoming, honest and unpretentious service. We anticipate Owners and guests needs and we look for people that have a very high hospitality quotient. Product brings people in but service brings people back. • Create Moments of Magic — We are magicians. We are the ones that can make moments special. We are the story makers. We are always willing to put the Owner or Guest at the center of our business and go above and beyond to make sure that they get an incomparable experience. We are in the EMOTION, EXPERIENCE, STORIES AND MEMORIES BUSINESS. • Be a Lifelong Learner — Are you learning as fast as the world is changing? What are you doing to nurture your own education? We believe that it’s better to think you have never arrived, than to get complacent and apathetic. We look for passionate students, people that are students of many areas and fields as well as ones that are masters of their own. • Work Hard, Play Hard — We know that the best reward to working hard is playing hard. At each of our properties we provide the same opportunity to play hard through a wealth of activities and thoughtful dining options. Sometimes, the best way to play is by rejuvenating one’s self at the spa. • Find Fun and Humor in Everything — Timbers Resorts has a sense of humor; we know that it’s good to laugh at yourself every once in a while. Work shouldn’t be synonymous with drudgery; we like to have fun. We work just as hard as we play, so why not bring fun and humor into the work place. We believe that fun and humor inspires creativity and innovation. • Respect and Integrity — We embrace each other's differences so that we may enrich the well-being of everyone. Our team is supportive of each other’s efforts, loyal to one another, and care for each other both personally and professionally. Respect for people is measured by how we treat each other, by the contributions that flow from our diversity, by the productivity of our relationships, and by a job well done, no matter what the job. • Purpose Beyond Profits — We love going the extra mile. And to quote Wayne Dyer “It’s never crowded on the extra mile.” We think it’s important to support our communities, our Owners, our guests, even if it doesn’t affect our bottom line. Whether it’s helping build a new playground in our town, supporting a local filmmaker, committing to an Owners fundraiser, it’s not always about what we do, it’s about who we are. Thoughts on Service and Service Values • We treat our Owners and guests like family. We call them by name. We celebrate all special occasions from an anniversary or birthday to a first bike ride without training wheels or a great run down a black diamond. We treat our vendors and mailmen with the same respect and care as we treat our guests. We allow our personalities to shine through. We smile, even on the phone. Most importantly we create relationships that last lifetimes. Staff Commitment • Our commitment to our staff is to create a fun environment that fosters creativity, pride, and passion. Our staff will always be supported when trying to create memories and experiences for our guests and Owners. Nothing is off limits or out of bounds. Philanthropy • Timbers Resorts’ philanthropic involvement is about kids. We strive to make great changes within the communities that we call home by assisting their greatest resource — the next generation. Our involvement is multiplied by our Owners who we encourage to immerse themselves in their new hometown by joining us in our volunteerism and philanthropy.