Front Desk Agent-Level 1

Job Description

Lovango Resort & Beach Club is located on a beautiful private island in the USVI and is the latest property for Little Gem Resorts. The resort is looking to hire candidates who are interested in hospitality and have a passion for working with people. Our resort concept is built on providing high-level experiences to our guests. Our resort provides not only a stunning landscape, but a warm welcoming atmosphere. Our service is genuine, welcoming and we are here to make our guest's experience memorable.

Overview:
Front Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

Responsibilities:
• Greet guests and provide them with superb customer service
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
• Answer all client questions and incoming calls
• Maintain records and files
• Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction
• Report to work on time and in complete uniform
• Assists in other areas as needed
• Completion of any task requested by a supervisor or member of the management team

Qualifications:
• Level I: 0-3 months experience at a hotel, resort, or club preferred
• Strong communication and interpersonal skills along with the ability to work in a diverse team environment
• Proficient in basic computer skills including Microsoft Word and Outlook
Please note our season is from Mid December - End of July. All employees must be available for the full season.