Front Desk – Create Lifetime Memories for our Members and Guests!

Job Description

SUMMARY:
Our successful Front Desk Agents assist the Front Desk Supervisor ensuring that the guests of Shore Lodge and Members of Whitetail are greeted, catered to and informed of the many room and Food and Beverage options available. Conveying with enthusiasm the activities available, this position coordinates with all departments within Shore Lodge and Whitetail including, booking of all room reservations, (Spa, outdoor activities, concierge services, transportation, dining, night audit, security and more). Acting as a Shore Lodge/Whitetail ambassador, engaging the guest at every opportunity is paramount while conveying a positive and unforgettable lodging experience.

WHAT YOU GET TO DO:
• Register guest at Shore Lodge check-in. Assist guest with check in procedure and resort orientation.
• Accommodate special requests whenever possible and facilitate amenity requests.
• Process accurate reservations from incoming calls.
• Complete daily reports, logs, and reporting as necessary.
• Ensure lobby and desk area are presentable.
• Complete billings at end of guest stays.
• Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
• Answer multiple phone lines and direct calls lodge wide as necessary.
• Use multiple computer software programs to process guest stays and schedule activities.
• Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
• Act as a bellman in their absence for requested services.
• Provide excellent customer service to guests, Club Members, and fellow associates.
• Perform other duties and responsibilities as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:
• High School Diploma
• 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in like property
• Ability to deal with a number of problems requiring initiative and good judgment
• Microsoft applications, Outlook, Internet Navigation
• Ability to multitask; highly organized, detail oriented
• Superior customer service skills required
• Ability to communicate effectively with and receive information from guests and associates
• Previous Front Desk, Reservations and Guest Service Experience at a Forbes/AAA, 3/4 star/diamond property preferred
• Lodging software experience a plus