Guest Services Assistant (The Farm at Cape Kidnappers)

Job Description

Come have a NZ working holiday adventure and take your career to new levels with us.

New Zealand's busy summer season (November 2023 – April 2024) is a great time to work and explore with guests from all over the world.

You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career here in New Zealand with us. We have staff accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.


About us:

The regions where our lodges are located - Northland, Hawke's Bay and Queenstown - are filled with some of New Zealand’s most recognised visitor icons and attractions, as well as lesser travelled roads that are equally worth a visit. Enjoy diverse and stunning scenery with magnificent views, native bush, suspension bridges, waterfalls, beautiful streams, lakes, stunning beaches, estuaries, harbours, boardwalks, disused train corridors and tunnels. In addition, experience our amazing vineyards and adventure sports and ski fields. No matter what the season, New Zealand offers visitors action-packed adventure and unparalleled scenery that will no doubt impress!

Located nearby Napier & Hastings, The Farm at Cape Kidnappers is a world class lodge that comprises 26 luxury guest suites, including our beautiful Owner's Cottage., a 6000 acre working farm and the No.17 ranked golf course in the world (#2 in New Zealand).

Cape Kidnappers is a member of Relais & Chateaux, an exclusive collection of the finest hotels and restaurants in the world.

What you will do:

Our Guest Service team’s main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved! This role involves a variety of task around the lodge, including –

Assisting guest with luggage
Driving and cleaning cars; and
Generally helping out wherever needed.


What you will bring:

As well as your passion for service delivery and for luxury hospitality, you will have -

Previous experience in a customer service position
The ability to multi-task, prioritize and organize
A high level of attention to detail and exceptional organisational skills
Excellent communication skills
A full drivers licence
a good level of physical fitness.


What we offer:

We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport, is an advantage (but we also have a carpooling scheme) and you will also need a valid working holiday visa to apply.

Please check your ability to get a New Zealand visa at - https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa

If you wish to apply for this role and have the attributes above, we'd love to hear from you.

Applications close 26 May 2023.