Receptionist (Matakauri Lodge)

Job Description

Come have a NZ working holiday adventure and take your career to new levels with us.

New Zealand's busy summer season (November 2023 – April 2024) is a great time to work and explore with guests from all over the world.

You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career here in New Zealand with us. We have staff accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.



About us:

The regions where our lodges are located - Northland, Hawke's Bay and Queenstown - are filled with some of New Zealand’s most recognised visitor icons and attractions, as well as lesser travelled roads that are equally worth a visit. Enjoy diverse and stunning scenery with magnificent views, native bush, suspension bridges, waterfalls, beautiful streams, lakes, stunning beaches, estuaries, harbours, boardwalks, disused train corridors and tunnels. In addition, experience our amazing vineyards and adventure sports and ski fields. No matter what the season, New Zealand offers visitors action-packed adventure and unparalleled scenery that will no doubt impress!

Matakauri Lodge is located seven minutes from Queenstown and spectacularly situated on Lake Wakatipu. Matakauri is a world-class luxury lodge and a member of Relais & Chateaux, an exclusive collection of the finest hotels and restaurants in the world.



What you will do:

Assist guests with activities
Be the central communication centre for the Lodge
Collate guest accounts, balance daily audits, answer telephone and general guest correspondence
Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests
Administration tasks to ensure the smooth running of the front office department and lodge


What you will bring:

As well as your passion for service delivery and for luxury hospitality, you will have -

Some previous experience in a similar role, ideally within the hospitality sector
A confident and professional telephone manner
The ability to multi-task, prioritize and organize
A high level of attention to detail and exceptional organisational skills
Immaculate presentation
Knowledge and experience with RMS Hotel Management systems (or similar) would be a plus, but not essential


What we offer:

We offercompetitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport, is an advantage (but we also have a carpooling scheme) and you will also need a valid working holiday visa to apply.

Please check your ability to get a New Zealand visa at - https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa

If you wish to apply for this role and have the attributes above, we'd love to hear from you.



Applications close 26 May 2023.