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Lead Retail Associate – Rocky Mountain National Park

Rocky Mountain National Park - Xanterra

Estes Park, Colorado

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Job Status: Posted 3 weeks ago


Seasons For Hire


Payment Schedule


Employee Housing


Job Type

18 Years Old

Minimum Age

2 years

Minimum Experience

Job Description

Join the Rocky Mountain National Park team as a Lead Retail Associate in a fast-paced environment. Your passion for hard work and enjoying nature makes you a perfect fit for a memorable experience at Rocky Mountain National Park.

John Muir once wrote, “We are now in the mountains and they are in us, kindling enthusiasm, making every nerve quiver, filling every pore and cell of us”. Many of our guests feel this way, kindling enthusiasm in a destination they have never been, or visited.

About Rocky Mountain National Park
Rocky Mountain National Park was established in 1915, and encompasses 415 square miles of spectacular mountain environments from large meadow valleys to the alpine tundra. Trail Ridge Road, the main thoroughfare in RMNP reaches a height of 12,183 ft. and traverses over 11 miles above timberline.

The elevation range within park boundaries ranges from 7,600 feet to 14,259 feet The Continental Divide runs 42 miles through RMNP with the Continental Divide National Scenic Trail route consisting of approximately 30 miles of breathtaking scenery.

There are no accommodations within Rocky Mountain National Park so the housing facility for all employees are located just outside RMNP boundaries in the Town of Estes Park. There is a 22 mile drive each way to and from work in company provided vehicles.

Employee Perks
• Low cost room & board
• Free entrance into RMNP
• Free WiFi & Cable television
• Good Internet access and cell phone service at the housing facility
• Free laundry facilities
• Employee discounts for retail and food and beverage products
• Employee discounts at all Xanterra Park locations
• Living in a small town with amenities including a grocery store, bowling alley, recreation center, town festivals, and many free opportunities throughout the summer

The season at Rocky Mountain National Park runs from approximately mid-May until mid-October. All positions at Rocky Mountain are full-time seasonal positions, there are NO full-time year round positions.

Responsibilities & Duties
• Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change.
• Suggest add on sales to every transaction performed.
• Assist the retail manager in organizing the stock room. Stock product as necessary, making sure all displays are kept stocked, neat and clean.
• Receive orders and help maintain inventory levels in the store. Complete orders, process shipping orders, and transfers.
• Keep the sales floor clean; which includes sweeping, vacuuming, dusting, polishing, mopping, scrubbing, and trash removal, on a daily basis.
• Build displays according to visual merchandising guidelines.
• Give accurate helpful information to guests.
• Assist the retail manager with staff supervision and training as needed.
• Discuss concerns with the retail manager or assistant manager. Alert manager to shrinkage, guest problems and concerns.
• Maintain effective cooperation with retail manager and other co-workers.
• Serve as a role model for less tenured and experienced staff through appropriate conduct, technique, etiquette and dress code
• Maintain a safe work area.
• Deal courteously with guests on phone. Handle complaints & compliments with ease.
• Handle change requests.
• Verify retail associate cash drawers & deposits.
• Able to work with minimum supervision, evenings, nights, weekends, and holidays.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

• Able to operate a POS system, handle cash accurately, open and close the store with or without assistance.
• Demonstrate a basic understanding of retail procedures.
• Excellent communication and customer service skills.
• Basic math skills with the ability to make change.
• Working knowledge of all positions supervised.
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
• Acquire and demonstrate an advanced knowledge of products sold in the gift shop.
• Able to train fellow associates on product attributes and cafe procedures.
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality..
• Demonstrate basic awareness of general shop security and theft prevention.
• Must possess a non-CDL valid driver’s license, and a clean record.

Physical Requirements
• Candidate must be able to work at an altitude of 12,000 feet.
• Ability to stand/walk for a minimum 8 hour shift.
• Frequently lift and carry cartons weighing up to 50 lbs.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift..
• Must be able to climb ladders as requested.

PAY RATE: $ 14.20 per hour.
BENEFITS: Xanterra offers Employee Assistance Plan; and Employee Discounts and Travel Deals.
EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Positions to Fill

3 openings

International Applicants Accepted?