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Guest Services Representative

Cascade Vacation Rentals, LLC

Lutsen, Minnesota

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Job Status: Posted 1 month ago

Year Round

Seasons For Hire


Payment Schedule

December 31, 2021

Deadline to Apply


Job Type

18 Years Old

Minimum Age

1 year

Minimum Experience

Job Description

Cascade Vacation Rentals is on the search for a qualified person to be the first point of contact with our guests. Assisting them with finding the perfect location for their vacation to ensure they can Reconnect to what's important. Cascade Vacation believes in working hard but keeping a balance in your everyday life. With our main office located centrally in Lutsen, we are here for all guests staying in our properties from Duluth to Hovland and up the Gunflint Trail.

CVR offers the following:
-Up to 19 days paid vacation that starts accruing on day one
-A fun and supportive work environment
-Competitive starting wage with a 90-day review
-Simple IRA company match after 2 years
-Hours are 9 am - 5 pm
-Closed every Sunday as well as Thanksgiving Day and Christmas Day
-Education Opportunities specific to the role

Candidate must be organized and value communication. The candidate must be able to handle difficult situations and maintain professionalism with guests as well as staff. Must be able to collaborate and find solutions that work best for the guest and company. The positions are Monday - Friday in the winter and Tuesdays - Saturdays during summer/peak season (June 15th through MEA). Each team member also takes 1 week of paid-on-call on a rotating basis to handle guest issues when the office is closed.

All of our homes are direct check-in so all contact is over the phone with our guests so our goal is to make each call as personalized as possible.

Cascade Vacation Rentals has over 20 years of experience in the vacation rental business as well as Real Estate. Lutsen Real Estate and CVR merged in 2014. CVR built employee housing in Lutsen and Grand Marais, a laundry facility in Lutsen, a new upcoming laundry facility in Grand Marais in partnership with Cascade Lodge, and a maintenance garage for the growing fleet of company vehicles. CVR has its own licensed drone pilot, one of the largest solar arrays in Cook County, and filmed a Bear video that went viral. CVR’s main focus may be short-term vacation rentals but building and maintaining a strong community connection is important.

We value employees who are organized, committed, positive, ready to adapt, innovative, respectful, and work with integrity. Oh, we also like to have fun around here!

Positions to Fill

Guest Services opening

Employee Housing


International Applicants Accepted?