Concierge

Job Description

Be the ambassador for the Sun Valley Resort and provide an exceptional guest experience as the Concierge at the iconic Sun Valley Lodge. Relevant information and recommendations are given to our guests in a courteous, friendly, and helpful manner. Work closely with restaurants on our property and in Ketchum. Work as a team with all departments of the Resort to make sure our guests can look forward to their stay and be assisted during their stay. Looking for that outgoing person with a willingness to help all guests.

Concierge Essential Duties & Responsibilities:

Serve as an informational resource
Direct and assure that the guest services activities of the main lobby desk are handled promptly, efficiently, and professionally.
Perform desk duties and all guest services, problem resolution, and appropriate special gifts requests.
Work closely and cooperatively with Front Desk personnel and Foods Managers (especially Catering) relative to special guest services, problem resolution, and appropriate assignment of cost or billing.
Accommodate special requests for cakes, bands, flower baskets, and baggage recovery.
Assist with resort decorations as directed (hotel Lobbies, Mountain Lodges, restaurants, special holidays, parties, and events.
Knowledge of storage locations, equipment, and supplies for access and use in decorating.
Communicate current knowledge of ongoing resort events, especially groups, events and packages, and rates. Knowledge of various restaurants and menu fares.
Possess a working knowledge of all resort facilities and departments and contact individuals.
Delegate, circulate and /or respond to daily mail or other notices and correspondence as necessary.
Provide support and assistance when necessary during large events including Ice shows, buffets, or others as required or directed.

Concierge Qualifications:

Must be able to stand for prolonged periods.
While performing the duties of this Job, the employee is regularly required to walk, use hands, feel, reach with hands and arms, stoop, kneel, crouch, talk, and hear.
Must be able to move objects up to approximately 25 pounds about the workplace safely.